Offshore Customer Service
Reduce costs while improving customer satisfaction by building your customer support team in the Philippines.
Tired of the Churn in Your Customer Support Team?
Save thousands and improve customer care when you work with qualified, passionate professionals in the Philippines.
Build your offshore customer support team with Remote Employee to:
- Reduce customer support payroll by 50-70%, enjoy transparent pricing, and maintain direct oversight over your labor costs.
- Ensure positive customer experiences with qualified, talented customer support professionals who speak accent-neutral English.
- Scale up or scale down your operations effortlessly, provide customer support 24/7, and make sure you’re not wasting money on excess payroll.
- Tired of the unending churn in your customer service team? Hire passionate individuals who actually care about your business and customers.
- Integrate your offshore team seamlessly into existing infrastructure. Our team works from Class A office spaces and uses the latest cutting-edge technologies.
Request a quote for our Offshore Customer Service packages.
The Recommended Customer Service Outsourcing Company
Unlock the Benefits of Offshore Customer Service
End Hiring Frustrations
Tired of the endless turnover in your customer support team? Choose from pre-vetted, qualified candidates who fit your business’s needs.
Comprehensive Support
Outsource some or all of your customer support, including omnichannel support, customer complaint resolution, technical support and CRM management.
Zero Language Barriers
Ensure positive customer experiences with a team that speaks fluent, accent-neutral, English, and blends seamlessly into your business.
Cost-Effective Talent
Save up to 70% compared to the cost of onshore hires when you offshore staffing to the Philippines…just like the biggest ecommerce, technology, and financial services companies do.
Retain Control
It’s your staff and you’re in control. Interview candidates, provide the same training you do onshore, set goals, and manage employees like you do with in-house staff.
Build a Scalable Team
Navigate seasonal demands and your business’s growth needs with none of the baggage of payroll. Scale up or scale down your team at short notice.
Get 24/7 Support Affordably
Gain a competitive advantage and raise customer satisfaction by providing 24/7 support at a price you can afford. Outsource your entire team or add an overnight desk…it’s your choice.
Integrate Teams
No IT hassles, no additional tools. Your offshore team will use the same CRM and phone systems you do. Our experts will help integrate your systems for seamless operations.
1, 2, 3…Go!
Deploy your team in record time. Just jump on a call, interview candidates, and elevate your customer support. We’ve already taken care of all the red tape, taxes, recruitment costs, and benefits.
Clients Trust Us for our Outsourced Customer Support Team
Work With an Award-Winning Partner
Top 10 BPO
According to Outsource Accelerators
3 Offices
In the United States and the Philippines
97%
Customer retention rate
Hear Our Candidates Speak English
Click on the Samples Below to Hear Our Candidates
Stop Spinning Your Wheels
End the cycle of recruiting, training and losing customer service reps.Our Offshore Customer Service Offerings
Work With One of the Leading Outsourcing Customer Service Companies
Up to 70% lower costs, access to talented staff, and happier customers…it’s that simple.
Work with passionate professionals who take pride in their work and are committed to keeping your customers happy. Hire qualified, experienced individuals at a fraction of the cost of an onshore employee.
Our customer service professionals are fluent English speakers and bring awareness of American culture. Enjoy natural communication and ensure friction-free experiences for your customers.
Elevate Customer Service Without Escalating Costs
Hire from a vetted pool of recommended candidates bringing skills in technical support, email support, multi- and omnichannel support, CRM systems, inbound sales, and more.
Junior Support:
- Responsibilities: Assists with customer complaint resolution, request processing, social media chat, phone and email support
- Skills: Over two years working in customer service, 70+ WPM typing speed
- Specialization: Identifying and addressing customers’ pain points
Intermediate Support:
- Responsibilities: Assists with CRM database management, customer order and application support, phone and technical support
- Skills: Two to four years working in customer service, expert product knowledge
- Specialization: Excellent written and oral English communication skills
Senior Support:
- Responsibilities: Assists with KPI management, training junior customer service representatives, expert troubleshooting and reports to senior management
- Skills: Over four years working in customer service, streamlining customer service operations
- Specialization: Proficient with CRM systems and practices
Industries We Serve
With a 97% customer retention rate, we know a thing or two about the importance of customer service. Provide technical support to a professional clientele or prevent cart abandonment with omnichannel support with Remote Employee.
We are geared to support all industries, including:
- Healthcare
- Hospitality & Tourism
- Information Technology
- Media & Communications
- Financial Services & Insurance
- Real Estate
- Education
- Professional Services
- eCommerce
- Legal Services
- Engineering & Construction
- Data Management
Work with friendly, intelligent, articulate customer service reps ready to provide support with the latest in service technology.
How Much Can I Save?
In the Philippines, employees get paid an average of 60% – 70% less for the same roles as workers based in the USA.
Find out how much you can save by building your own offshore team with Remote Employee.
Scale, streamline, save by building your offshore customer service team.
Train your outsourced team just like you would your in-house staff, and ensure the high-quality services your customers have come to expect.
Grow your business by offshoring your customer service needs to the Philippines.